Terms of service
These general terms and conditions of sale govern purchases made in the AZADA online shop, available at www.azada.shop and www.azada.es. We recommend that you read them before placing your order. You can save or print them at any time.
1. Who we are
AZADA ORGANIC, S.L.
NIF: B65349029
Camí dels Acumuladors 8, planta 2, nave 4, 08940 Cornellà de Llobregat (Barcelona), España
Registered in the Commercial Registry of Barcelona, volume 41950, folio 135, sheet 396797, entry 1.ª
Email: contact@azada.shop
2. Applicable law
These terms are governed by Spanish law and, in particular, by Real Decreto Legislativo 1/2007 (General Law for the Protection of Consumers and Users), Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), Law 7/1998 on General Contracting Conditions, Law 7/1996 on the Regulation of Retail Trade, Regulation (EU) 2016/679 General Data Protection Regulation (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD).
3. Acceptance and changes
By placing an order you declare that you are over 18 years of age and that you accept these terms. We may update them at any time; each order is subject to the terms in force on the date you place it.
4. Products and availability
Product pages include the name, ingredients, allergens, nutritional information and storage conditions. Products are sold while stocks last. If, after we have received your payment, a product is not available, we will let you know by email and you may choose between waiting for it to be back in stock or receiving an immediate refund of the amount paid.
5. Purchase process
You do not have to create an account to buy. Add the products to your cart, enter your delivery details and choose the payment method. Before confirming, you will see a summary of the products, the price, the shipping costs and the taxes, and you will be able to correct any detail. The contract is formed when you click the payment button and the payment is authorised. We will send you an order confirmation email, so it is important that the email address you give us is correct.
6. Prices and taxes
Prices are shown in euros and include VAT. For deliveries within mainland Spain and the Balearic Islands, the VAT rate in force for each product applies (4% or 10%, depending on the product). For sales to consumers in other European Union countries, the VAT of the destination country is applied where applicable, and is shown at checkout. Shipping costs are not included in the product price and are shown before you confirm the order.
Deliveries to the Canary Islands, Ceuta, Melilla and to countries outside the European Union (including the United Kingdom) may be subject to local taxes (IGIC, IPSI, import VAT) and customs duties, which are payable by the recipient.
Businesses in other European Union countries with a valid intra-Community VAT number can request a VAT exemption by writing to contact@azada.shop before placing the order.
7. Payment methods
You can pay by credit or debit card, PayPal, Bizum, Apple Pay or Google Pay. The methods available at any given time are shown on the payment page. Payments are processed through secure payment gateways with SSL encryption; AZADA does not have access to your full card details.
8. Shipping
We ship to Spain and to much of Europe through Packlink, which works with different carriers (Correos, Correos Express, SEUR, UPS). Shipping costs are calculated at checkout according to the destination and the weight of the order. The rates, the free shipping thresholds and the estimated delivery times are set out in our shipping policy. We do not deliver to PO boxes.
When you receive your order, check that the parcel is complete and in good condition. If you notice any transport damage or any error, let us know as soon as possible at contact@azada.shop, together with some photos.
9. Right of withdrawal
If you are a consumer, you have the right to withdraw from your purchase within 14 calendar days from the day you receive the order, without having to give any reason. To exercise it, send us a clear statement of your decision at contact@azada.shop (you may use the model form at the end of these terms, although this is not compulsory).
In accordance with article 103 of Real Decreto Legislativo 1/2007, the right of withdrawal does not apply to sealed products which, for reasons of health protection or hygiene, are not suitable for return once unsealed. Products must therefore be returned unopened and in their original packaging.
We will refund the price of the product and the initial standard shipping costs within a maximum of 14 days from the day you notify us of your withdrawal, using the same means of payment you used. We may withhold the refund until we have received the products. The costs of returning the goods are borne by you.
In addition to the statutory right of withdrawal, we offer a 14-day satisfaction guarantee from delivery. You can find its conditions in our refund policy.
10. Warranty and defective products
We are liable for any lack of conformity of the products in accordance with the regulations in force. If you receive a defective product, a product in poor condition or one that differs from your order, write to us at contact@azada.shop and we will replace it or refund its price, bearing the shipping costs ourselves. Always check the best-before date and the storage conditions shown on the packaging.
11. Intellectual property
The texts, photographs, logos, designs and other content on this website are the property of AZADA ORGANIC, S.L. or its licensors. Their reproduction, distribution or commercial use without our written authorisation is not permitted.
12. Use of the website
You undertake to use the website lawfully and to provide truthful information. We are not responsible for the content of third-party websites linked from our website, nor for service interruptions due to causes beyond our control or force majeure.
13. Data protection
We process your personal data to manage your order and, if you agree, to send you commercial communications. You will find all the information in our privacy policy.
14. Partial invalidity
If any clause of these terms is declared void, the rest will remain valid.
15. Governing law and jurisdiction
These terms are governed by Spanish law. If you are a consumer, the mandatory consumer protection rules of your country of residence will apply in any event, and you may bring proceedings before the courts of your place of residence. For any complaint you can write to us at contact@azada.shop; official complaint forms are available to you.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
To AZADA ORGANIC, S.L., Camí dels Acumuladors 8, planta 2, nave 4, 08940 Cornellà de Llobregat (Barcelona), España, contact@azada.shop:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …
Ordered on (*) / received on (*): …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is notified on paper)
Date: …
Last updated: October 2026